This web site is part of a family of web sites: alohafriends.com, alohafriendsshop.com, alohafriendshawaii.com, alohafriendsphotos.com, and alohafriendsluau.com
Below are quick links to these different web sites:


LUAU & HAWAII THEME WEDDING RESOURCES

Tips and Suggestions for
Easily Hosting a Luau Anywhere
Hawaiian Theme
Christmas Party Ideas
Hawaiian Theme Invitations
Fun Hawaii Theme Party Games
Popular Luau Recipes
Hawaii Theme
Cake Toppers
Translate Guests
Names into Hawaiian
Popular Hawaiian
Words and Phrases
Fresh Leis available for
shipping within the USA to
add touches of Hawaii
to your Luau
Tips and Suggestions to
Easily Create a Hawaii
Theme Wedding Anywhere
Hawaiian
Wedding Traditions
How to Create a
Hawaii Theme Atmosphere
for your Wedding
Photographs of Suggestions
on How to Create Hawaii
Theme Centerpieces,
Decorate Guest Book Tables,
and Wedding Cake Decorating
Fresh Hawaiian
Wedding Leis available for shipping to Anywhere
in the USA
Hawaii Theme Wedding Vow Suggestions with and without Lei Exchanges   
Hawaii Theme
Candle Unity Ceremony
Hawaii Theme
Sand Unity Ceremony 
The Lords Prayer
in Hawaiian

We offer for free over 400 pages of Hawaii related information. These web sites cost us quite a bit to provide and maintain but we provide them at no cost to our users and do so without accepting paid advertising.
We rely solely on the support of our web site users. If you find our web sites useful please support them by enjoying or sharing treats and treasures from Hawaii available for shipment anywhere in the USA!

ISLAND GIFT SHOP
Most Popular Items
Macadamia Nuts, Chocolates, Cookies,
Popcorn, & Candy
Fresh
Pineapples and Papaya
Hawaii Theme
Cookie Cutters
Fresh Leis,
Fresh Flower Accessories,
Lei Making Kits,
Fresh Loose Ti Leaves, 
Fresh Blooms &
Fresh Wedding Lei Sets
Kukui Nut Leis,
Shell Leis, Silk Leis,
Silk Flower Hair Clips &
Silk Wedding Lei Sets
Hula Skirts &
Hula Supplies
Pineapple Lovers
Treats & Treasures
Coconut Lovers
Treats & Treasures
Coffee, Syrups, Jams, Jelly, Poi and Other Island Treats
Local Kine Favorite Seeds Snacks, Sea Snacks, and Cracker Snacks
Tropical Plant
Cuttings & Seeds
You Can Grow
Shark Tooth Necklaces
& Plumeria Jewlery
Perfumes, Colognes, Lotions & Candles
in Island Scents
Dashboard
Hula Wigglers &
Island Gift Sets
Island Treasures
Kids Will Love
Hawaiian Music CDs
Hawaii Christmas Items
Island Print Shop with Clothing & Gifts with our Photos and Graphics Reflecting Hawaii's Beauty and Unique Lifestyle

Island Specific
Activity Suggestions
Answers to
Frequently Asked
Questions About Hawaii
Romantic
Activity Suggestions
Suggestions for
Getting Engaged or Married
in Hawaii
Suggestions for
Vacationing in Hawaii
with Kids
Island
Activity Reviews
Hawaii Travel Tips
Free
Hawaii Enewsletter
Resources for
Researching Hawaii
Moving to
Hawaii Resource
Hawaii
Radio Stations Online
Pick Up or Send
Hawaii Post Card
Free
Hawaii Photo Gallery

About alohafriends.com
Awards this Site Has Won
FREE Banners to
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ISLAND GIFT SHOP
SHIPPING & RETURN POLICIES
(NOT for Fresh Leis  or Fresh Accessories orders)

Ordering Fresh Leis, Fresh Orchid Accessories, or Loose Ti Leaves?
Please go to our Fresh Leis and Agricultural Shipping Policies Page at www.alohafriends.com/leis_shipping.html

You must agree to the shipping and return policies below to place an order with our services for island products. By placing your order with our services you are agreeing to our policies.

ENJOY HAWAIIAN TREASURES IN JUST DAYS!
We will send you an email order confirmation once your order has been reviewed, typically within 24 hours. Orders are usually mailed within 48 hours as long as items are in stock, unless a future delivery date is requested. Orders paid for by check are not shipped until the check clears. Orders are subject to product availability. If an item is out of stock you will be notified and given the option to cancel your order or wait until the item is available. Prices and products are subject to change.

SHIPPING
We only ship within the USA. Prices posted in the Island Gift Shop include shipping within the USA by US Postal Service Priority Mail with delivery confirmation unless other wise denoted. Hawaiian treasures with the exception of fresh pineapples, fresh papaya, fresh leis, and fresh accessories are typically received within 3-5 days of shipping anywhere in the USA. However, please allow up to 10 days for delivery from the time of ordering due to Priority Mail is not a service that the US Postal Service guarantees a specific delivery time on. Orders needed in less than 10 days should be Express shipped to ensure they are received in time.
Return receipt for merchandise is used for APO and FPO addresses because these addresses are not able to utilize the delivery confirmation option. APO and FPO addresses add $5 to your order total.
We package your island treasures well for shipping but we are not responsible for any damage caused during shipping. You may request to add insurance on your shipment for (based on total value of order) up to $100 an additional $2, $100.01 to $200 an additional $3, $200.01 to $500 an additional $5.
Express 1-day and 2-day delivery is available for an additional cost if you need your treasures from Hawaii in a hurry. Rush orders should be called into our office to ensure it can be fulfilled in time and to receive a quote including express shipping and rush order fees. Our business office is open M-F 9am-3pm Hawaii time and can be reached toll free at 1-888-256-4214.

A Friend in the Islands does not guarantee a specific delivery date utilizing ANY delivery service through any company because the on time guarantees are through the specific carrier service making the delivery. We guarantee we will ship your order when we are told by the carrier (like USPS or Fedex) that we need to in order to get your order to you when you request but once it is handed over to a carrier  the responsibility for the delivery becomes that of the carrier. A Friend in the Islands will not be liable for any delay or non-delivery due to:
Incorrect or insufficient address information provided with order.
Extreme local or national weather conditions/ disasters (ice, snow, earthquakes, floods, hurricanes, tornadoes).
National or local disruptions in air or ground transportation networks due to events beyond our control, such as strikes or extreme weather conditions that present a danger to company personnel.
Damage or theft of order by the delivery service chosen. (Insurance is available for order shipments upon request to cover such events.)
Your order is stolen after it has been scanned as delivered by the carrier (like USPS or Fedex)
We, A Friend in the Islands, and any shipping company are not responsible for consequential losses due to loss, damage, or delay of order shipments.

ORDERS FOR HEAT SENSITIVE ITEMS LIKE CHOCOLATES AND CANDIES 
Please note heat sensitive items like, those coated in chocolate, may arrive slightly melted. This should not effect the taste of the product. To reharden melted chocolates we recommend refrigerating for an hour. PURCHASING ITEMS WITH CHOCOLATES IS A FINAL SALE. ABSOLUTELY NO RETURNS, REFUNDS, OR EXCHANGES will be given for heat sensitive items which arrive melted since this is beyond our control. We will only ship them at your own risk. For an additional fee we would be happy to express ship your chocolates in a foam cooler with gel ice so they travel in ideal temperature conditions. Email us at islandtips@aol.com with details on what you would like to order if you would like a quote including express shipping with cooler and gel ice.

ORDERS PLANT CUTTINGS AND SEEDS
Plant cuttings and seeds to grow plants found in Hawaii are a final sale once shipped due to they are perishable items. Our plant cuttings and seeds are rotated on a weekly basis so that our customers get the freshest cuttings and seeds possible for the best growing results. They are shipped at your own risk and we do not offer any refunds or exchanges or replacements if your plant cuttings or seeds do not grow. The manufacturer of the cuttings and seeds provides growing tips on the package as well as we also provide growing tips at www.alohafriends.com/tropical_flowers_tips.html

ORDERS BULK FRESH SEED SNACKS AND CRACKER SNACK FEATURED AT www.alohafriends.com/products6.html

The bulk fresh seed and cracker snack items are purchased from our supplier at the time of your order to ensure you get the freshest products. Because of this items featured on this page are not returnable and stock may run out at any time.

ORDERS FOR FOREVER LEIS AND ACCESSORIES FEATURED AT www.alohafriends.com/leis_silk.html

Silk flower leis and accessories are sprayed with a fire retardant which also helps to keep the flower edges from fraying. It is not recommended that silk flower leis and accessories be washed. Forever leis and accessories can be returned within 30 days of receipt at your own expense as long as they are returned in UNWORN resellable condition. The refund would be the cost of the unworn leis returned minus the cost of the shipping to send the order. Forever leis and accessories which have been worn and/or washed will not be accepted as returns. Any forever leis or accessories that are attempted to be returned will be returned back at your own expense.

IF YOU DO NOT RECEIVE YOUR ORDER WITHIN A WEEK
Orders ship by US Postal Service Priority Mail which should arrive within 3-5 days anywhere in the USA once shipped. If you do not receive your order within 10 days from the date you receive your personalized order confirmation email then we request you notify us by phone or email. We ship with delivery confirmation and are able to verify if it is still in transit or if we need to file a missing package claim. We have been advised by the US Postal Service that if a package shipped by US Postal Service Priority Mail still shows in transit after 10 days we must wait 30 days before filing a missing package claim just in case they miss-sorted the package. You will not be responsible for any costs if the Post Office does not have confirmation of delivery of the package. If the delivery confirmation shows your package was delivered you will need to file a missing package claim with your local post office since they show it was delivered. Stealing US Mail is a Federal crime and if a package is stolen a US Postal Inspector will be assigned to investigate the theft. A refund would only be provided upon the completion of the investigation done by the Postal Inspector and if they determine the package was stolen.

ORDERS PAID BY CHECK
We do accept payment by check however all orders must be paid in full prior to shipment. This means the check must be received and cleared the bank before merchandise will be shipped. PLEASE NOTE: We do not accept starter checks. Checks must have at least a name printed on it by the issuing bank.  Check payment on orders for fresh leis and flowers need to be placed at least 1 month prior to the needed delivery date provided the check is mailed within two days of the order being placed.

RETURN POLICY
Although we can't imagine anyone wanting to return treasures from Hawaii but if your item is not as you expected it may be returned at your expense within 30 days of receipt. The item(s) being returned must be unused, unopened, re-sellable condition. You will be refunded the purchase price minus the actual cost of shipping to originally send it. All refunds are provided by refund check.
Refunds can be sent to:
A Friend in the Islands
ATTN: returns
PO Box 75496
Kapolei, HI 96707

ORDERS SHIPPED TO AN ALTERNATE ADDRESS
Since our customers typically place their orders by secure on line order form or by telephone we are not able to verify cardholder signatures. To protect cardholders from fraud we perform a security confirmation check on all orders.  

SECURITY POLICY
We take extra precautions to protect credit card holders from credit card fraud. We require full billing name, address, and contact telephone number information and perform security confirmation checks on all credit card transactions. If the information does not match that of the credit card provider we will contact the cardholder to reconfirm the information. We are unable to fulfill requests which do not pass the security confirmation check. All suspicious credit card transactions are reported to the merchant credit card fraud department to investigate.

QUESTIONS
If you have any questions about our products or policies that have not been answered you may contact us by:
Email: Islandtips@aol.com
Telephone: 1-888-256-4214 M-F 9am-3pm Hawaii Time

Orders are subject to product availability.